How CreativeFolks saves hours on operations with Bonsai

CreativeFolks, a creative agency based in the UK, was facing a common challenge that many growing agencies encounter: managing multiple tools and platforms that didn't communicate with each other. We spoke with their founder Jon Clough about their decision to consolidate everything in Bonsai to save time on operations.

The challenge: Disconnected systems

"One of the most sensitive things in the agency world is time. Tracking it, making sure clients get the best use of it, and that we do too." — Jon Clough, founder of CreativeFolks.

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Before Bonsai, the agency was drowning in disconnected systems — costing them a lot of time:

• Multiple platforms that didn't communicate with each other
• Client information scattered across different systems
• Time tracking happening separately from project management
• Budget monitoring isolated from actual work being done

The team needed to track extensive data including client communications, project timelines, task management, and profitability analysis—but their fragmented system made getting a clear picture of their business nearly impossible.
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"Previously, we were juggling multiple tools, so it's been really useful to have everything in one place."

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The solution: One platform

After years of trial and error, CreativeFolks found their answer in Bonsai. The decision came down to Bonsai's ability to consolidate everything they needed into a single, intuitive platform.

"After trialling several business platforms over the years, Bonsai has been a great tool for streamlining our systems at CreativeFolks." — Jon Clough, founder of CreativeFolks.

The results

Six months after implementation, CreativeFolks has seen significant improvements in their operational efficiency:

All-in-one platform

• CRM, project/task management, and time tracking integrated on one platform
• Eliminated the need to switch between multiple tools
• Centralised all critical business data in one location

Enhanced reporting & analytics

• Built-in reports providing insights on team utilisation
• Real-time budget tracking across all projects
• Clear profitability analysis to inform business decisions

Improved user experience

"The most intuitive design we've seen on the market."

• Reduced learning curve and increased team adoption
• Streamlined workflows that save time daily

The impact: More time for client work

"We now have one holy place for all our data, client info and projects. We spend less time hunting for info and more time actually delivering for clients." — Jon Clough, founder of CreativeFolks.

CreativeFolks now spends less time managing their business and more time delivering exceptional creative work.

The agency has successfully shifted from reactive tool management to proactive business growth, with complete visibility into their operations and the confidence that comes from having all critical data in one reliable place.

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