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How to Write Off Unpaid Invoices: Best Invoicing Tips

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Updated on:
December 21, 2023
December 21, 2023
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Ever found yourself staring at a pile of unpaid invoices, wondering how your business ended up here? You’re not alone. In the course of doing business, it’s inevitable that some invoices will go unpaid. While it’s frustrating and detrimental to your cash flow, there’s a light at the end of this tunnel: learning how to write off unpaid invoices effectively.

What is an Invoice Write Off?

In the business world, it’s inevitable to come across clients who fail to settle their debts for various reasons. You’ve exhausted all your collection efforts, and the invoice remains unpaid. In such instances, you might have to face the harsh reality that the money owed might never come in. This is where the concept of an invoice write-off comes into play.

The process of an invoice write-off entails the removal of an unpaid invoice from your accounts receivable, acknowledging it as a bad debt expense. This adjustment impacts your financial statements and taxable income.

Can You Write Off Unpaid Invoices?

You might be questioning whether it’s always feasible to write off unpaid invoices. Well, the answer is yes and no. As a business, you can write off unpaid invoices under specific circumstances. This is typically when all reasonable collection efforts have been exhausted and the debt is deemed uncollectible.

The process of writing off an invoice as bad debt is beneficial as it can lead to a reduction in your taxable income. However, there are caveats. For instance, income from the invoice must have been reported on a previous tax return, and reasonable measures must have been taken to collect the invoice from the customer.

Understanding Write-Offs

Having defined what an invoice write-off entails and the circumstances allowing for its execution, it’s time to further delve into the nuances of write-offs. A write-off is not a one-size-fits-all concept. It can occur for various reasons, including bank loans, receivables, and inventory.

In essence, write-offs serve to fine-tune financial records and curtail losses, thereby guaranteeing the fidelity of a company’s financial statements.

Bank loans

In the realm of banking, a write-off is a tool used when the repayment of a loan by a borrower is deemed highly unlikely. The process entails:

  • Removing the loan amount from the bank’s balance sheet as a loss
  • Decreasing tax liability
  • Accurately adjusting the bank’s financial statements by recognizing the uncollectible loan.

It’s much like accepting that the money lent will not be coming back and moving on.


In terms of receivables, the write-off process entails removing an unpaid invoice from a company’s financial records by adjusting the bad debt expense and reducing the accounts receivable accordingly. This serves to maintain the accuracy of the company’s financial statements by reflecting the collectible value of its receivables while acknowledging the incurred loss.


Inventory write-offs, on the other hand, involve deducting the value of non-saleable inventory items, such as obsolete or damaged ones, from the balance sheet. This adjustment leads to a decrease in net income and retained earnings on the company’s financial statements, thereby providing a more precise valuation of the company’s assets.

Reasons for Writing Off Unpaid Invoices

Having grasped the concept of write-offs, it’s time to explore the reasons prompting businesses to write off unpaid invoices. Writing off unpaid invoices can help:

  • Recover bad debts
  • Maintain client relationships
  • Simplify financial records
  • Provide tax deductions
  • Improve cash flow forecasting
  • Minimize collection costs

Each of these reasons carries significant weight and contributes to the overall business finances health and sustainability of a business.

Bad Debt Recovery

Let’s start with bad debt recovery. When an invoice remains unpaid, it turns into a bad debt. While it’s ideal to recover the entire amount, sometimes, that’s not possible. The process of bad debt recovery involves attempting to collect on outstanding balances that are deemed uncollectible.

As a way to protect your business, it's recommended to always prepare legally binding contracts and invoices. You can use a software like Bonsai to automate this process for you and select a template amongst all our 100+ invoicing templates, or pick one from the short list below:

If collection attempts are unsuccessful, writing off the invoice allows for the invoice to be removed from accounts receivable and recognized as a loss for tax purposes, which aids in recovering some value from those bad debts.

Maintaining Client Relationships

Preserving client relationships is a crucial element in any business and, at times, necessitates writing off unpaid invoices to uphold these relationships. This approach promotes a culture of addressing challenges and ensuring transparent communication, upholding the trust between the business and the client.

While it may seem counterintuitive, this can sometimes be the best course of action for the long-term viability of the business.

Simplifying Financial Records

Another reason for writing off unpaid invoices is to simplify financial records. By writing off unpaid invoices, you’re effectively:

  • Removing the outstanding balance from your accounts receivable
  • Maintaining current records
  • Facilitating more precise reporting and analysis of financial statements.

Tax Deduction Benefits

Writing off unpaid invoices also brings with it tax deduction benefits. When a business decides that it is unable to recover an outstanding invoice, it has the option to write off the debt amount as a loss. This allows the company to claim the unpaid invoice as a bad debt expense, leading to a reduction in its taxable income and ultimately decreasing its tax liability.

Improving Cash Flow Forecasting

Writing off unpaid invoices contributes to improving cash flow forecasting by facilitating accurate cash flow projection, enabling realistic financial planning, and enhancing decision-making. By adjusting financial records to remove overestimated income from unpaid invoices, businesses can establish more accurate budgets and forecasts.

Minimizing Collection Costs

Last but not least, to avoid unpaid invoices, consider writing them off, as this can reduce collection costs. Pursuing unpaid debts demands significant allocation of time, effort, and resources, which can be better utilized in other business activities, such as focusing on credit sales.

When your efforts to collect on a debt aren't successful, it can be a financial burden. That's why it's crucial to have effective strategies to manage these situations.

Accounting Methodology of Invoice Write-Offs

After making the decision to write off an invoice, it’s essential to grasp the accounting methodology underpinning it. The method you choose largely depends on whether your business uses the accrual or cash method of accounting.

Accrual Method of Accounting

The accrual method of accounting recognizes revenue upon its earning and expenses upon their incurrence, regardless of the timing of payment. If you’re using this method, unpaid invoices are documented as accounts receivable, with each invoice recorded. If these debts are considered uncollectible, they are written off as a bad debt expense.

Cash Method of Accounting

On the other hand, the cash method of accounting recognizes income only when it is received. Therefore, unpaid invoices are typically not written off as they were never recorded as income. This method is simpler and more straightforward, but it might not give you an accurate picture of your financial position if you have a lot of unpaid invoices.

Balance Sheet Changes with Write-Offs

Whether you’re using the accrual or cash method, writing off an invoice will result in changes to your balance sheet. These changes include adjustments to accounts receivable and bad debt expense accounts.

It’s crucial to understand these changes to maintain accurate financial records. You can also talk to your bookkeeper and accountant for more clarifications.

Legality of Unpaid Invoice Write-Offs

Photo of legal documents symbolizing legality of unpaid invoice write-offs

Before commencing the process of writing off unpaid invoices, it’s crucial to comprehend the associated legal and tax implications. These implications include changes to your taxable income, your legal obligations to collect payment, and the need to take reasonable collection steps before writing off bad debt.

Taxable Income Implications After Write-Offs

Writing off an unpaid invoice can lead to a decrease in your taxable income. When you write off an unpaid invoice, you’re essentially acknowledging that the amount is not collectible. This amount is then deducted from your taxable income, reducing your overall income tax liability.

For example, let's consider a business owner who makes $100,000 per year. Suppose they have an unpaid invoice of $5,000 that they've deemed uncollectible after exhausting all reasonable collection efforts. In this case, they can write off this $5,000 as a bad debt expense. This write-off would reduce their taxable income for the year from $100,000 to $95,000. Consequently, their income tax would be calculated based on the reduced income of $95,000, thereby reducing their overall tax liability. This is a strategic financial decision that can aid in mitigating losses from uncollected debts.

Legal Obligation to Collect Payment for Outstanding Invoice

Even with the evident benefits of writing off unpaid invoices, it’s crucial to bear in mind your legal obligation to make an effort to collect payment for outstanding invoices. This means that you can’t simply write off an invoice without making a reasonable effort to collect payment first.

Reasonable Steps to Attempt Collection Before Writing Off Bad Debt

So, what are these reasonable steps? They include:

  • Sending reminders and follow-up notices
  • Making phone calls to discuss the outstanding payment
  • Offering payment plans or negotiating settlements
  • Engaging a collection agency if necessary

These steps must be taken and documented before writing off an invoice as bad debt.

QuickBooks Online Options for Writing Off Unpaid Invoices

Though the process of writing off invoices might appear complex, an accounting program such as QuickBooks Online can help simplify and streamline the process. QuickBooks Online offers various options for writing off unpaid invoices, including creating a bad debt expense account, recording the write-off, and tracking outstanding balances.

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Creating a Bad Debt Expense Account in QuickBooks Online

Creating a bad debt expense account in QuickBooks Online is a fairly straightforward process. This account will be used to track the invoices you’ve written off, allowing you to maintain accurate financial records. Here's a step-by-step guide on how to do it:

  1. Open your QuickBooks Online account and navigate to the Chart of Accounts section.
  2. Click on the "New" button to create a new account.
  3. In the "Account Type" dropdown menu, select "Expenses".
  4. In the "Detail Type" dropdown menu, select "Bad Debt".
  5. In the "Name" field, type "Bad Debt Expense". You can also add a description if you want to provide more details about this account.
  6. Click on the "Save and Close" button to finish creating the account.

Now, you have a dedicated account to record and track all your bad debt expenses, which will help you manage your business finances more effectively.

Recording the Write-Off in QuickBooks Online

Once you’ve created a bad debt expense account, the next step is to record the write-off. QuickBooks Online has a feature specifically designed for this. It allows you to easily record the write-off and adjust your accounts receivable accordingly. Here's the step-by-step process:

  1. Identify the Invoice: The first step is to identify the invoice you want to write off. Go to your accounts receivable and select the invoice that has been deemed uncollectible.
  2. Create a Credit Memo: Once you have identified the invoice, go to the "Customers" menu and select "Create Credit Memos/Refunds". Enter the customer's name and the amount of the invoice you are writing off.
  3. Set up the Bad Debt Item: In the item column, you will need to set up a "bad debt" item. To do this, click "Add New" and select "Other Charge" for the type. You can then name it "Bad Debt" and associate it with your bad debt expense account.
  4. Apply the Credit Memo to the Invoice: After creating the credit memo, go back to the "Customers" menu and select "Receive Payments". Select the customer, then apply the credit memo to the unpaid invoice. This will zero out the invoice and move it from accounts receivable to your bad debt expense account.
  5. Review the Transaction: Finally, you can review the transaction in your accounts receivable and ensure that the unpaid invoice has been successfully written off.

Remember to consult with your accountant or financial advisor before writing off any invoices to ensure you are following all legal and financial guidelines.

Tracking Outstanding Balances

Tracking outstanding balances is a crucial step in managing your business’s financial health. With QuickBooks Online, you can easily monitor all your unpaid invoices and their total balances, allowing you to make informed decisions about which invoices to write off.

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How to Write Off Invoices: A Step-by-step Process

Having covered the fundamental aspects of writing off unpaid invoices, let’s dissect the process into a detailed, step-by-step guide. This guide will help you navigate through the process and ensure that you’ve taken all the necessary steps to accurately write off your unpaid invoices.

Step 1: Checking Account Receivables Reports for Invoices to be Written Off

Commence the process by checking your accounts receivable reports. These reports will provide you with a clear picture of which invoices are outstanding and how long they’ve been unpaid. This information is crucial in determining which invoices should be written off.

Step 2: Prepare the Bad Debt Expense Account and Bad Debt Item

Once you've identified the invoices to be written off, the next step is to prepare your bad debt expense account and the bad debt item. This process involves reviewing your customer accounts to identify bad debts and calculating the estimated value of these debts.

For instance, let's say you have an unpaid invoice amounting to $5,000 from a client who has declared bankruptcy and therefore, is unable to pay. This would be considered a bad debt.

To record this in your books, you would debit your bad debts expense account and credit your accounts receivable account with the same amount, in this case, $5,000. This means that your bad debts expense account increases by $5,000, reflecting an increase in your expenses, and your accounts receivable decreases by $5,000, indicating that you no longer expect to receive this amount.

This way, your financial statements accurately reflect the financial position of your business, taking into account the losses incurred due to unpaid invoices.

Step 3: Create a Credit Memo with the Written-off Amount

Having prepared your bad debt expense account, create a credit memo reflecting the amount being written off. This memo is a formal document that reduces the total amount owed by the customer, effectively adjusting the customer’s account balance.

Credit memo
Credit Memo

Step 4: Apply the Credit Memo to Close the Invoice

In the fourth stage, apply the credit memo to the corresponding invoice. This process involves opening the invoice, applying the credit memo to it, and then saving the changes.

Once this is done, the invoice reported can be marked as closed, indicating that no further collection efforts are required.

Step 5: Check All Transactions on Balance Sheet and P&L Report

Concluding the process, verify all transactions on your balance sheet and P&L report. This step is crucial in ensuring that both your bookkeeping records are accurate and that all transactions have been accurately recorded, keeping your financial records up-to-date.

By checking all transactions, you can ensure that your financial statements accurately reflect your business’s financial health.

Write-Offs vs. Write-Downs

The main difference between write-offs and write-downs lies in their degree of permanence and impact on an asset's value. A write-off is a complete elimination of an asset's value, often because it's deemed uncollectible or worthless. On the other hand, a write-down is a reduction in an asset's value, but not a complete elimination. Write-downs are often used when the market value of an asset drops, but it still holds some value.

Key Takeaways

  • Writing off unpaid invoices can reduce taxable income and improve cash flow forecasting.
  • Reasonable steps must be taken to collect payment before writing off bad debt, such as sending reminders and follow-up notices or engaging a collection agency.
  • QuickBooks Online provides options for recording write-offs, creating bad debt expense accounts, tracking outstanding balances, and more.

Frequently Asked Questions

How Long can an Invoice be Unpaid?

The length of time an invoice can remain unpaid often depends on the terms agreed upon between the business and the client. Typically, businesses set payment terms of 30, 60, or 90 days. However, if payment is not received within the agreed period, the invoice is considered overdue and the business may take steps to collect the debt or write it off as a bad debt expense.

How Should You Handle Unpaid Invoices in Accounting?

Handling unpaid invoices in accounting involves several steps. Initially, businesses should diligently track and follow-up on these invoices, using reminders or collection agencies if necessary. If all reasonable collection efforts have been exhausted and the invoice is deemed uncollectable, it may be written off as a bad debt expense in the company's financial records.

How can I Avoid Unpaid Invoices?

Avoiding unpaid invoices can be achieved through several measures. These include setting clear payment terms, regularly following up with clients, using a reliable invoicing system, and considering upfront payments or deposits. Offering multiple payment options and sending out invoices promptly can also significantly reduce the likelihood of unpaid invoices.

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