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Working on retainer: Benefits, challenges and best practices in 2024

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Simplify your retainer agreements and ensure consistent cash flow with Bonsai’s all-in-one managemen
Simplify your retainer agreements and ensure consistent cash flow with Bonsai’s all-in-one managemen
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Updated on:
September 28, 2024
September 28, 2024
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Simplify your retainer agreements and ensure consistent cash flow with Bonsai’s all-in-one managemen
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In general, certain difficulties arise when working with a retainer agreement, but this is possible only in the case of violation of the contractual terms of a particular agreement. You have to select payment options, like a prepaid retainer, fixed-price retainer, and postpaid retainer, with regard to some advantages and disadvantages.

It is usually paid as a fixed amount that could be monthly, known as the retainer fee out of the retainer fee structure. According to the limitations, some critical success factors in this model include the scope of work definition, the management of retainer arrangements, and the decision-making process of choosing the retainer amount. There are always advantages of rolling retainers because one can make the necessary changes to fit the recurring work properly. 

Introduction to working on retainer

Engaging in working under contract is advantageous in that the professional or the service provider is assured of a steady flow of income. It is a service fee where clients are required to pay a fixed amount for services to be provided at agreed intervals. This could be highlighted under a retainer agreement, which shows details of the work to be done, the amount to be paid as a retainer, and other essentials. 

The retainers might be of the rolling type, fixed price type, pre-arranged, or post-billed type of retainers. These different forms make it possible for the two parties to have variety, volume of recurring work, and income in one practice area which is easily monitored through the use of the retainer management system.

Definition of retainer agreement

A retainer agreement is a contractual relationship typical of specialists in their circle, including lawyers, consultants, or independent contractors. This kind of arrangement ensures that the client may receive or retrieve the work of the service provider on a fixed schedule. It is noteworthy that the client normally pays a certain amount of money in advance, this gives them a sort of retainer-based payment system. 

Some of the information may include the scope of work, the retainer amount, and the general conditions of the retainer program. Some may use a fixed price per retainer especially when the work that needs to be done is outlined and agreed upon in advance while others may use a rolling retainers model primarily for purposes of billing and this may depend on various factors.

Importance of retainer agreements for agencies

To the agencies, this type of marketing and business proposition is important since it guarantees steady and continual cash inflows through the use of a retainer agreement. This approach of payment can also be in the form of rolling retainers, monthly retainer fees, or even the fixed-price retainer fee. This way, agencies are able to be booked for frequent returns, and the scope of work is described in such a manner that ensures project management. 

On the side of the client, prepaid and postpaid retainers can be selected in case of greater flexibility. Besides, defining a new and better retainer amount or applying for an appropriate retainer management system may also bring additional improvements. A retainer program is an essential tool that helps agencies guarantee steady income and build cooperation with clients.

Managing retainer agreements efficiently is crucial for agencies seeking a steady income. Tools like Bonsai offer agencies a seamless way to organize recurring projects, track progress, and manage invoicing. With Bonsai, agencies can easily define the scope of work, monitor hours, and automatically generate invoices, making maintaining long-term relationships with clients simpler.

Types of retainer agreements

It is important to understand that there are different forms of retainer agreements that are used by a professional. The first is a prepaid retainer, where the client pays a certain amount for certain services to ensure the freelancer has more work to do. Secondly, the retainer-based payment model is also called a rolling retainer, for which a fee is paid monthly by the client. This also caters for repetitive services such as consulting retainers. 

To finish, the fixed-price retainer can be defined as the agreement that a client is to pay a certain amount for a certain service. Postpaid retainers are when a client has to pay a retainer fee after the service is done. In any case, the majority of these agreements describe the specifications of the retainer management system and set down the conditions for the retainer program.

Pay for time retainers

Choosing pay for time means that one has to make a retainer agreement. This can be done by agreeing on a fixed amount of money a client must pay before he gets legal representation, referred to as a prepaid retainer. It provides the assurance that the service provider will always have work to do for the client to remain relevant. 

Another commonly preferred type of pricing scheme is postpaid retainers, which can be described as a type of retain-based fee charged to the customer after the service is delivered. However, there are some clients that would want to pay for a fixed price retainer whereby the retainer charges are not touched by the number of hours spent but by the extent of work. 

This is why, when it comes to billings, rolling retainers have to be managed through a secure retainer management system. Please keep in mind the following things: 

  • The pay-for-time model commonly incorporates a prepaid retainer fee for periodic services.
  • Postpaid retainers charge clients upon the completion of service while fixed-price retainers are based on the type of services to be offered.
  • Any type of retainer or billing structure that is rolling in nature requires a secure method of storage and management.

Pay for work retainers

A retainer may be of two types: the prepaid or postpaid retainer, where a person or business pays for services provided in advance of their use. In effect, this relies on a service-based payment policy where an agreed fixed amount for service is retained through the term of the agreed contract. The detail of the given task or project which is known as the scope of work is included in the contractual agreement.

Some of the retainers include the rolling retainer, retainer on a monthly basis, and the fixed price retainer. It also enables the management of the retainer program involving a retainer management system with the possibility of ensuring all jobs are done within the scope and retainer fees are processed well. It is important to make a note of the fact that the consulting retainers are favorites in the consulting business.

Retainer vs. project-based contracts

There is a big difference between working with a retainer and project-based contracts depending on your business. Percentage-based retainer agreements ensure the flow of revenues and facilitate forecasting of revenues through fixed price retainer. It is usually a prepaid retainer that guarantees a payment that you will receive as you get engaged in other projects. 

For tasks that are more or less on a regular basis, the consultant can be paid a fixed monthly fee for a set amount of hours or days of work. On the other hand, there are project-based contracts and this depends on the scope of work. There is no fixed monthly fee, and therefore payment terms depend on the accomplishes of certain tasks. Although such kind of model may provide more significant lump-sum revenues it is less efficient and reliable than retained services.

Using Bonsai, you can automate invoicing for both prepaid and postpaid retainers. This ensures you don’t have to manually bill clients after each service is completed, simplifying your workflow and enabling you to focus more on delivering the service. Bonsai’s invoicing system can handle everything from monthly retainers to custom billing cycles, providing flexibility for both fixed-price and rolling retainers.

Benefits of working on retainer

Having a retainer basis offers numerous advantages. The retainer fee is one form of payment structure that provides a certain level of business predictability through rolling retainers or fixed monthly fees. It makes it easier for businesses to make financial plans and the process of billing is also made easier. 

This model also provides great benefits to clients in requesting necessary services and has the provision of flexibility. It also reduces conflict of roles and scope of work as a result of provisions made in the retainer agreement. The continuation of a well-planned retainer work through a retainer management system also helps your business in the exact smooth running of its recurring work.

Stable income and predictability

A vested interest payment structure makes it easier to budget as you can be able to plan a certain amount of money to receive within a given period of time. This way it is possible to have constant work and a stable income line if you use the prepaid retainer, leaving aside the postpaid retainer. In a retainer arrangement, a client pays periodically usually a monthly retainer charge, for a definite quantity of service or time. 

The recurring work ensures the firm has its cash inflow pattern and also a way of managing the workload. Consulting retainers, retainer programs, and retainer contracts all contribute to the development of a programmed retainer system. This expands the abilities as well as chores and plays a part in a concern of operation free from hazards.

Long-term client relationships

It is often easy to organize the retainer agreement in order to develop long-term relationships with clients. This contract provides non-digital payment which establishes a retainer-based payment system, which enables the client to have easy and predictable work and payment patterns. Prepaid retainers, postpaid retainers, or a fixed price retainer, depending on the amount of work that will be required.

The use of a retainer management system can assist in the coordination, monitoring, and control of the fees for retainers. This can go a long way in helping to enhance the management of these ongoing professional service relationships. One of the common pricing models that can be used is having an agreed-on payment made at the beginning of the month in exchange for their services, hence guaranteeing regular customers for your business. Remember that the major goal of the retainer program is to create a constant, high-profit, and stable client base.

Efficient resource management

Effective resource management entails the best utilization of resources whereby the usage is dictated by models like the retainer-based reimbursement model. In this model, a contract is made where one party pays a retainer amount of money that will guarantee the other party’s continued services. This fee can also be referred to as the monthly retainer fee on a prepaid retainer, postpaid retainer, or fixed-price retainer. 

Some of the types of consulting retainers are rolling retainers under which the retainer amount is renewed on a monthly basis to enable the service provider to manage the recurring work properly. Some of the services provided under a retainer contract are described in detail in the scope of work in a bid to ensure that there is understanding or rather a shared view of what each shall be doing. A good retainer management system plays an important role in enhancing the smooth running of the entire process. These are issues like tracking the fees for retainers, observing work contained within those retainers, and so on.

Additionally, Bonsai’s resource management feature enables you to allocate tasks, set deadlines, and track real-time progress. Whether managing a small team or juggling multiple clients, Bonsai ensures that resources are optimized, helping you deliver consistent value and meet retainer commitments efficiently.

Challenges of working on retainer

Perhaps one of the biggest risks or issues that can come with working on a retainer basis is that definable scope of work. It could either be increased or have variations from the initial agreement made in the retainer agreement and this will not have the corresponding increase in the retainer fee. Second, managing to work with rolling retainers may become rather challenging: it is necessary to differentiate clearly the used and unused parts of the retainer and transfer the latter to the further period. Lastly, there is the retainer-based pay structure whereby payment is normally done through pre-issued retainers which may prove a problem for clients who have limited funds available.

Managing client expectations

It is especially crucial to control the client expectations in a consulting business when working on a retainer basis and paid in advance. The confusion can be avoided by drafting the retainer agreement that outlines the scope of work to be given in the retainer scope and the financial structure of the retainers such as postpaid or prepaid retainers. Finally, rolling retainers allow for far more flexibility, which makes it clear to the client how much you are charging for retainers. 

The use of a retainer management system will help to ease this process and make recurring work possible as well as receiving the monthly retainer fee in time. Here are some crucial information on the management of client’s expectations: 

  • Maintaining clients' expectations and setting out the retainer agreements is a factor that should not be overlooked in consulting.
  • Rolling retainers are flexible and help to offer more clarities on fees and avoid confusion.
  • A retainer management system ensures that the manager is able to easily deal with repetitive tasks and the collection of fees.

Ensuring consistent value delivery

To ensure that one delivers value on a constant basis, using the retainer-based payment system is advisable. This requires a retainer contract, which spells down the retainer amount that has been agreed for such works. Such implementations as in a retainer management system can make for systematic monitoring and management. Consulting retainers provide such advantages as obtaining a guaranteed service provider and his attention to the project. 

This is because retainer contracts can sometimes impose a monthly retainer fee, however, there are three types and the rarely used; prepaid retainer, postpaid retainer. Another possibility could also be that under the firms’ retainer program, they also may have a fixed-price retainer. 

Setting up a retainer agreement

However, a retainer agreement is one of the most effective ways of sealing any legal matter by establishing a lawyer-client relationship. When entering into a retainer arrangement you should define what type of work you want the consultant to perform and decide on the monthly retainer rate. This sets the groundwork for a rolling or retainer payment system because of the fluctuating volume of business. The specifics concerning payment plans including whether it would be a prepaid retainer, fixed price retainer, or postpaid retainer have to be stated in the retainer contract. 

It makes provision for a retainer program for consistently repeating work, constant cash flow is guaranteed. To cater to this, it will be crucial to adopt a retainer management system to assist in tracking the retainer fees, and the amount of the retainer fee among other considerations. This creates employment of the retainer agreement which enhances the security of a consulting retainers relationship to increase trust hence the service provider-client relationship.

Identifying suitable clients

The best clients for the retainer program are companies who will be requiring the services of the firm often and regularly. Some of these could be companies who wish to get help in managing their retainer management system, consulting firms will are interested in this option of paying a retainer, or small businesses who would wish to maintain the cash balance by opting for a fixed price retainer. 

However, those independent contractors who need to guarantee their regular income with a monthly retainer, or clients with a very large spectrum of work to be covered by the retainer, who are interested in the flexibility of the rolling retainers’ model, should also benefit from the cooperation with us. Some of them may wish to use the flexibility of engaging the professional under a prepaid retainers agreement.

Defining scope of work

About, the work entails expounding a list of activities and services that form part of the contract as per the retainer agreement agreed by the client. In this contract, a monthly retainer fee is provided with all of the stipulated services defined within the agreed time frame. This may be under an arrangement where the client pays a, probably, monthly or annual retainer fee, or the client is billed subsequently to the arrangement of services. 

Further, the structure of the work scope will also be defined by the retainer management system installed further, making it easier to perform the planned tasks. Whether it is implemented under fixed price retainer or rolling retainers the concept guarantees the best performance, which in extension achieves the agreed targets in the retainer contract to the agreed time and manner.

Setting the pricing

Several factors have to be reviewed when deciding on the price for a retainer-based payment model. This could be by means of charging a fixed monthly fee for the work to be done in cases where the work that you are offering is of a repetitive nature and at the same time serves the employer’s needs well. These services are covered in the retainer agreement and it gives the client definite costs while it gives the consultant a steady income. 

Other types of retainers such as rolling retainers are also useful because they make the scope of work very open-ended and perpetuate. On the other hand, fixed-price retainers and prepaid retainers are also possible for long-established projects that are known for the time needed to complete them. Other times, whether a postpaid retainer or another type of contract would be better suited would very much depend on the details of the job and the wishes of the two parties involved. The decision of the amount to be set as the retainer amount should be reasonable to would-be clients in terms of loyalty. This is why it is recommended to have a retainer management system so as to check on the flow of these payments and services.

Using Bonsai for managing retainer agreements

The proper management of the client’s retainer agreements is one of the fundamentals of operating a company. Such applications as retainer management systems are necessary to monitor the amounts of retainers, to analyze pay-as-you-go kinds of payment, and to manage the fixed-price retainers. There are some difficulties that should be mentioned if we are talking about retainer agreements:

  • The scope of work that a retainer agreement can cover has to be clearly defined.
  • The retainer fee that has to be paid on a monthly basis should also be properly managed. 

Setting up recurring projects and retainers in Bonsai

Bonsai makes it simple to set up and manage your retainer agreements, ensuring that your projects and finances stay organized. Here’s a step-by-step guide on how you can use Bonsai to streamline your recurring projects:

https://hellobonsai.wistia.com/medias/pfn4shzfzz 

1. Navigate to the Projects tab: Start by going to the Projects tab in your Bonsai dashboard. This is where you can create new projects and manage existing ones.

2. Create a new project: Click “New Project” and select the option to track your budget. Here, you can set up your retainer agreement details, including the budget, billing terms, and how often you want it to recur—whether weekly, monthly, or custom intervals.

3. Track your budget over time: Once the project is active, you can easily monitor how your budget is being utilized. Bonsai lets you look back on previous budget cycles, helping you analyze project financials and ensuring you’re staying on track.

4. Manage invoices efficiently: Bonsai offers two main invoicing options: recurring invoices and subscription-based invoices.

  • Recurring invoices: These are perfect for retainers, as they automatically generate and send invoices at regular intervals—monthly or quarterly, for example.
  • Subscription invoices: For clients on a subscription model, Bonsai allows you to set up auto payments, where the client’s payment method is automatically charged.

5. Set up online payments: To make the process even smoother, Bonsai enables online payments, which means faster, secure transactions and less time spent chasing payments.

Best practices for working on retainer

While having guidelines in place helps remove the guesswork in a professional relationship, having clear guidelines within the retainer agreement helps to prevent hiccups throughout the business relationship. A clearly defined scope of work describes all the expected work and results to be achieved. 

A proper monthly retainer fee has to be decided based on the number of hours and the level of difficulty that comes with the regular assignments. Whether prepaid or postpaid, fixed price or not, all these depend on the details of the consulting retainers agreement. Lastly, it is imperative to recall that the retainer program should always be reviewed and modified to suit any changes in the workload or the client’s performance.

Regular communication with clients

When offering services by the hour or on a retainer basis, frequently communicating with clients has proven necessary. Unlike the traditional project-based model, this model has variations, such as fixed-price retainers and rolling retainers, that require constant communication and cooperation to discuss expectations and make necessary changes in the scope of work.

Important ones are the retainer agreement highlighting the retainer charges and the retainer sum for constant work. 

Having a retainer management system put in place helps keep track of communication as well as services provided. This leads to a clear and transparent relationship with the client and increased satisfaction with sharing the monthly retainer fee.

Periodic review and adjustment of agreements

Review the retainer agreement from time to time to update the value and terms it will provide. This includes retainers on consulting, fees, and the purpose for which the fees as retainers are charged. The frequency of review may be provided in the retainer contract, including where the firm practices a retainer-based payment system. 

Changes could be made to the amount of retainer or the retainer arrangement to fit a change in the business environment or the alteration in the needs of the client. Matters of recurrent work or rolling retainers, fixed price, or postpaid retainers may also discussed again. This helps make sure that the agreement is of value to both parties and plays a significant part in helping to form a continuous, sound employment relationship.

Conclusion: Thriving on retainer

The payment model successfully depends on securing retainer fees, and it is satisfactory and cost-effective because of the regular and guaranteed revenues it provides. Frequently, clients like the structure of the retainer agreement; additionally, concepts such as the retainer management system help with managing the scope of the project. Such features as a fixed-price retainer could be useful in case of repeated work as they guarantee that service providers will be paid properly. 

It is also important to know that setting a retainer amount ensures a minimum monthly retainer fee, bringing financial stability. Moreover, retainers mean the ability to roll over the hours or tasks that were not used for another month. Consulting retainers are therefore offering an appealing business model to the professionals. This is because communication is made clear in the first place and the boundaries are outlined through a retainer contract.  Retainers are advantageous in that they foster ongoing and lucrative business between the client and the service provider.

Simplify your retainer agreements and ensure consistent cash flow with Bonsai’s all-in-one managemen
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