Web Development Client Questionnaire

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Web Development Client Questionnaire

Fully editable with custom branding. Send, print or embed online.


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First Name
Last Name
Acme LLC.
First Name
Last Name
Corporation Corp.
First Name
Last Name
Acme LLC.
First Name
Last Name
Corporation Corp.

Web Development Client Questionnaire

Fully editable with custom branding. Send, print or embed online.

Web Development Client Questionnaire

Fully editable with custom branding. Send, print or embed online.

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Date: March 8th 2023



Acme LLC.

Corporation Corp.

This Contract is between Client (the "Client") and Acme LLC, a California limited liability company (the "Coach").

The Contract is dated January 23, 2023.


1.1 Project. The Client is hiring the Coach to develop a coaching relationship between the Client and Coach in order to cultivate the Client's personal, professional, or business goals and create a plan to achieve those goals through stimulating and creative interactions with the ultimate result of maximizing the Client's personal or professional potential.

1.2 Schedule. The Coach will begin work on February 1, 2023 and will continue until the work is completed. This Contract can be ended by either Client or Coach at any time, pursuant to the terms of Section 4, Term and Termination.

The Coach and Client will meet by video conference, 4 days per month for 2 hours.

1.3 Payment. The Client will pay the Coach an hourly rate of $150. Of this, the Client will pay the Coach $500.00 (USD) before work begins.

1.4 Expenses. The Client will reimburse the Coach's expenses. Expenses do not need to be pre-approved by the Client.

1.5 Invoices. The Coach will invoice the Client in accordance with the milestones in Section 1.3. The Client agrees to pay the amount owed within 15 days of receiving the invoice. Payment after that date will incur a late fee of 1.0% per month on the outstanding amount.

1.6 Support. The Coach will not be available by telephone, or email in between scheduled sessions.


- A coaching relationship is a partnership between two or more individuals or entities, like a teacher-student or coach-athlete relationship. Both the Client and Coach must uphold their obligations for the relationship to be successful.

- The Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Federation (ICF).

- The Client acknowledges and agrees that coaching is a comprehensive process that may explore different areas of the Client's life, including work, finances, health, and relationships.

- The Client is responsible for implementing the insights and techniques learned from the Coach.


3.1 Overview. This section contains important promises between the parties.

3.2 Authority To Sign. Each party promises to the other party that it has the authority to enter into this Contract and to perform all of its obligations under this Contract.

3.3 Coach Has Right To Give Client Work Product. The Coach promises that it owns the work product, that the Coach is able to give the work product to the Client, and that no other party will claim that it owns the work product. If the Coach uses employees or subcontractors, the Coach also promises that these employees and subcontractors have signed contracts with the Coach giving the Coach any rights that the employees or subcontractors have related to the Coach's background IP and work product.

3.4 Coach Will Comply With Laws. The Coach promises that the manner it does this job, its work product, and any background IP it uses comply with applicable U.S. and foreign laws and regulations.

3.5 Work Product Does Not Infringe. The Coach promises that its work product does not and will not infringe on someone else's intellectual property rights, that the Coach has the right to let the Client use the background IP, and that this Contract does not and will not violate any contract that the Coach has entered into or will enter into with someone else.

3.7 Client-Supplied Material Does Not Infringe. If the Client provides the Coach with material to incorporate into the work product, the Client promises that this material does not infringe on someone else's intellectual property rights.


This Contract is ongoing until it expires or the work is completed. Either party may end this Contract for any reason by sending an email or letter to the other party, informing the recipient that the sender is ending the Contract and that the Contract will end in 7 days. The Contract officially ends once that time has passed. The party that is ending the Contract must provide notice by taking the steps explained in Section 9.4. The Coach must immediately stop working as soon as it receives this notice unless the notice says otherwise.

If either party ends this Contract before the Contract automatically ends, the Client will pay the Contractor for the work done up until when the Contract ends. The following sections don't end even after the Contract ends: 3 (Representations); 6 (Confidential Information); 7 (Limitation of Liability); 8 (Indemnity); and 9 (General).


The Client is hiring the Coach as an independent contractor. The following statements accurately reflect their relationship:

- The Coach will use its own equipment, tools, and material to do the work.

- The Client will not control how the job is performed on a day-to-day basis. Rather, the Coach is responsible for determining when, where, and how it will carry out the work.

- The Client will not provide the Coach with any training.

- The Client and the Coach do not have a partnership or employer-employee relationship.

- The Coach cannot enter into contracts, make promises, or act on behalf of the Client.

- The Coach is not entitled to the Client's benefits (e.g., group insurance, retirement benefits, retirement plans, vacation days).

- The Coach is responsible for its own taxes.

- The Client will not withhold social security and Medicare taxes or make payments for disability insurance, unemployment insurance, or workers compensation for the Coach or any of the Coach's employees or subcontractors.


6.1 Overview. This Contract imposes special restrictions on how the Client and the Coach must handle confidential information. These obligations are explained in this section.

6.2 The Client's Confidential Information. While working for the Client, the Coach may come across, or be given, Client information that is confidential. This is information like customer lists, business strategies, research & development notes, statistics about a website, and other information that is private. The Coach promises to treat this information as if it is the Coach's own confidential information. The Coach may use this information to do its job under this Contract, but not for anything else. For example, if the Client lets the Coach use a customer list to send out a newsletter, the Coach cannot use those email addresses for any other purpose. The one exception to this is if the Client gives the Coach written permission to use the information for another purpose, the Coach may use the information for that purpose, as well. When this Contract ends, the Coach must give back or destroy all confidential information, and confirm that it has done so. The Coach promises that it will not share confidential information with a third party, unless the Client gives the Coach written permission first. The Coach must continue to follow these obligations, even after the Contract ends. The Coach's responsibilities only stop if the Coach can show any of the following: (i) that the information was already public when the Coach came across it; (ii) the information became public after the Coach came across it, but not because of anything the Coach did or didn't do; (iii) the Coach already knew the information when the Coach came across it and the Coach didn't have any obligation to keep it secret; (iv) a third party provided the Coach with the information without requiring that the Coach keep it a secret; or (v) the Coach created the information on its own, without using anything belonging to the Client.

6.3 Third-Party Confidential Information. It's possible the Client and the Coach each have access to confidential information that belongs to third parties. The Client and the Coach each promise that it will not share with the other party confidential information that belongs to third parties, unless it is allowed to do so. If the Client or the Coach is allowed to share confidential information with the other party and does so, the sharing party promises to tell the other party in writing of any special restrictions regarding that information.


Neither party is liable for breach-of-contract damages that the breaching party could not reasonably have foreseen when it entered this Contract.


8.1 Overview. This section transfers certain risks between the parties if a third party sues or goes after the Client or the Coach or both. For example, if the Client gets sued for something that the Coach did, then the Coach may promise to come to the Client's defense or to reimburse the Client for any losses.

8.2 Client Indemnity. In this Contract, the Coach agrees to indemnify the Client (and its affiliates and their directors, officers, employees, and agents) from and against all liabilities, losses, damages, and expenses (including reasonable attorneys' fees) related to a third-party claim or proceeding arising out of: (i) the work the Coach has done under this Contract; (ii) a breach by the Coach of its obligations under this Contract; or (iii) a breach by the Coach of the promises it is making in Section 3 (Representations).

8.3 Coach Indemnity. In this Contract, the Client agrees to indemnify the Coach (and its affiliates and their directors, officers, employees, and agents) from and against liabilities, losses, damages, and expenses (including reasonable attorneys' fees) related to a third-party claim or proceeding arising out of a breach by the Client of its obligations under this Contract.


9.1 Assignment​. This Contract applies only to the Client and the Coach. Neither the Client nor the Coach can assign its rights or delegate its obligations under this Contract to a third-party (other than by will or intestate), without first receiving the other's written permission.

9.2 Arbitration. As the exclusive means of initiating adversarial proceedings to resolve any dispute arising under this Contract, a party may demand that the dispute be resolved by arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules.

9.3 Modification; Waiver. To change anything in this Contract, the Client and the Coach must agree to that change in writing and sign a document showing their contract. Neither party can waive its rights under this Contract or release the other party from its obligations under this Contract, unless the waiving party acknowledges it is doing so in writing and signs a document that says so.

9.4. Noticies.

(a) Over the course of this Contract, one party may need to send a notice to the other party. For the notice to be valid, it must be in writing and delivered in one of the following ways: personal delivery, email, or certified or registered mail (postage prepaid, return receipt requested). The notice must be delivered to the party's address listed at the end of this Contract or to another address that the party has provided in writing as an appropriate address to receive notice.

(b) The timing of when a notice is received can be very important. To avoid confusion, a valid notice is considered received as follows: (i) if delivered personally, it is considered received immediately; (ii) if delivered by email, it is considered received upon acknowledgement of receipt; (iii) if delivered by registered or certified mail (postage prepaid, return receipt requested), it is considered received upon receipt as indicated by the date on the signed receipt. If a party refuses to accept notice or if notice cannot be delivered because of a change in address for which no notice was given, then it is considered received when the notice is rejected or unable to be delivered. If the notice is received after 5:00pm on a business day at the location specified in the address for that party, or on a day that is not a business day, then the notice is considered received at 9:00am on the next business day.

9.5 Severability. This section deals with what happens if a portion of the Contract is found to be unenforceable. If that's the case, the unenforceable portion will be changed to the minimum extent necessary to make it enforceable, unless that change is not permitted by law, in which case the portion will be disregarded. If any portion of the Contract is changed or disregarded because it is unenforceable, the rest of the Contract is still enforceable.

9.6 Signatures. The Client and the Coach must sign this document using Bonsai's e-signing system. These electronic signatures count as originals for all purposes.

9.7 Governing Law. The validity, interpretation, construction and performance of this document shall be governed by the laws of the United States of America.

9.8 Entire Contract. This Contract represents the parties' final and complete understanding of this job and the subject matter discussed in this Contract. This Contract supersedes all other contracts (both written and oral) between the parties.



Acme LLC.

Corporation Corp.
Table of contents

A web development client questionnaire is an amazing tool for web designers to fully understand their client's wants and needs as well as make sure they can meet them before even signing a web development contract. This questionnaire can help you save tons of time, avoid endless back and forth calls and provide a much better service by allowing you to clarify your client's expectations.

You can create your own web design client questionnaire and use it as a template that you can easily send to all of your prospective clients as well as your returning and recently onboarded ones. To make sure you cover all the essentials, we will go over the most important aspects to discuss with all of your clients before you set out to create the perfect web design for them.

Note: Take your web design business to the next level using Bonsai's all-in-one product suite. We streamline your administrative processes end-to-end with the help of document creation, client onboarding, invoicing, accounting and more. Save time and focus on your passion, not your paperwork! Try a 7-day free trial here.

What Questions Should a Web Designer Ask a Client?

A questionnaire for website design clients should ask about the client's target market, what their firm does, what the site's purpose will be, whether there are any existing brand colors or markers the web designer should use as well as the client's budget and other basic details. The more details you can include in this website design client questionnaire, the better it will be for both you and your client in the long run.

Here are some of the main aspects you must focus on along with example questions to help you build your own website questionnaire.

Company Details

A great way to start your web design client questionnaire is by gathering some basic information about what your client's business is all about. Even though this may occasionally seem blatantly evident, you should never make any assumptions. Ask them to describe their company in a few phrases; this should be the core essence that stands out to visitors the moment they land on your client's new web page.

- Does your business have a recognized brand?

- Have you produced any unique branding for your company? (company colors, company fonts, logos)

- What particular services does your business offer?

- Choose 3 to 5 words that best represent your brand.

- What is the mission statement, philosophy and vision of your company?

- Please describe the culture and personality of your business.

- How long have you been in business?

Current Website Information

Your client's current site is a goldmine of information. Unless you have to create a website from scratch, there are vital pieces of information to gather and can help you make this project a success. Here are some of the questions you may include in your web design questionnaire.

- Currently, do you have a website?

- What are 5 features of your website that you like the most?

- What are 5 features of your website that you dislike the most?

- What makes you want a brand new website?

- Will the outdated website be relocated to a new site?

- Is there anything on your current website that, in your opinion, no longer accurately represents who you are or what you have to offer?

Target Audience & Competitive Advantage

In order to create a website that can pique people's interests, you must know who the website should be designed for and what makes the business unique. This way you can highlight these features and make a great first impression on visitors. Make sure to include these questions on your website design client questionnaire.

- What search terms will your target market use to locate your website?

- Who is your ideal customer?

- What is your current audience's profile? (think income, age, gender, interests, device usage, etc...)

- What distinguishes your business from your competitors?

- What makes what you provide special? (unique selling proposition)

- What are you trying to help your audience with?

- Who are your main competitors? Provide links to their websites if available.

Website Design Project Specifics

Be sure to define the website project's scope of work by inquiring about any deadlines, expectations, preferences, requirements, etc. To ensure you're all on the same page you must have a clear grasp of any significant milestones, available budget, and all the basic information you need to make this a successful project. Incorporating the following questions to your website design questionnaire should help you clarify such details.

- Which functions will your website require?

- Who will supply the website content for this project?

- Do you have any printed materials or online resources you can use as an example?

- What are some comparable websites that you like, and what exact features do you like about them? (Try to list at least 3)

- What is the deadline for this project?

- Will this be an e-commerce website? Will you be accepting any payments and selling goods?

- Are there any specific milestones that must be met in-between?

- What is the budget for the website project?

- Will your website visitors need any special services such as multi-language support, easier reading fonts etc.?

- List the top 3 most important factors for your new website design.

- What do you see the completed project looking like?

- What do you hope to achieve with your new website?

- What kinds of photos would you like to see utilized on your website?

- How would you best describe the feel and look you would like your website to display?

- Do you already have a list of the menu options you want to offer on your website? If so, please list them out. (it doesn't have to be the final items, just a general idea)

Additional Support

For many web professionals, a web design project is the start of a long-lasting working relationship. If you provide any additional services to help clients with website maintenance, ad campaigns, etc., you can set yourself up for more business by adding some of these questions to your client questionnaire.

- Would you like us to take care of website maintenance?

- Would you like to schedule a special training session so that your staff members may learn how to update the website?

- Do you want us to take care of content marketing?

- Do you want to be able to update the new website yourself?

- Will you need additional SEO assistance? (registering with search engines, setting up analytics, google business center, etc...)

- Do you need social media integration?

- Would you like us to handle the domain renewal?

Create the Perfect Web Design Client Questionnaire With Bonsai

Knowing the right questions to ask is just the first step when creating the perfect website design client questionnaire. Bonsai can help you do the rest! Using our lightweight form builder you can quickly create a professional-looking questionnaire that reflects your business and is super easy for your clients to use. You can fully customize every aspect of your document to add as many questions as you need, select your preferred response format (multiple choice, text, etc...) and add your branding elements to make it your own.

Once your web design questionnaire is ready to go, you can send it via email, URL link, or, if you want more efficiency and leads, add it to your existing business website. Bonsai makes it easier than ever to onboard and manage your clients, organize information, and keep your projects all in the same place. For even more efficiency, look into our free templates for business proposals, contracts, and invoices as well as our complete tax and accounting software. Oh, and as if that wasn't enough, we'll also get you a dedicated business checking account so you can manage your finances like a total professional.

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