External Audit Feedback

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The External Audit Feedback form is a vital tool for accounting and finance professionals seeking to improve their external audit processes and service quality. By collecting feedback directly from clients post-audit, businesses can identify areas of strength and opportunities for improvement. This form not only enhances client satisfaction by demonstrating a commitment to their input but also fosters a culture of continuous improvement within the auditing firm. The insights gained from this feedback can lead to more efficient audit practices, ultimately benefiting both the firm and its clients by ensuring that audits are thorough, transparent, and aligned with client expectations.


This form fits seamlessly into the project lifecycle by serving as a critical touchpoint after the completion of an external audit. It can be shared with clients through various channels, such as email or a secure client portal, allowing for easy access and completion. By encouraging clients to provide their feedback promptly after the audit, firms can capture fresh insights that are more likely to reflect the client’s experience, ensuring that their services continue to evolve in line with client needs.

Frequently asked questions
Why is an external audit feedback form used?
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An external audit feedback form is used to gather insights from clients regarding their experience with the audit process, helping to improve service quality and client satisfaction.
What should be included in an external audit feedback form?
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An external audit feedback form should include fields for overall satisfaction (star rating), audit quality (star rating), communication effectiveness (star rating), open-ended questions for feedback on what worked well and what could be improved, areas of satisfaction (multiple choice), and a question on whether the client would recommend our audit services (single choice).
When to use an external audit feedback form?
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An external audit feedback form should be used after the completion of an audit engagement to collect feedback from clients, allowing the firm to assess performance and identify areas for enhancement.

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