Top 10 Nutshell alternatives in 2024

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Updated on:
February 13, 2024
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Quiz: What is the best Nutshell alternative for your business?

Answer the following questions to assess which Nutshell alternative is best for your business.

    What is Nutshell?

    Nutshell is your go-to CRM or Customer Relationship Management software. With it, you get to streamline sales processes and boost customer interaction. What’s great about it is it’s customized for small to mid-size businesses. It is strongly equipped with multi-modal options for sales execution and customer service. This positively facilitates interactions through phone, email, or in-person meetings. See, Nutshell also provides tools for sales automation and contact management. Its components are pipeline management, performance tracking, and collaborative selling.

    So, if you are looking for a tool that stands out from its competitors, look no further, Nutshell has it. It is a briefcase full of inherent sales automation features. One, it allows users to automate repetitive tasks and focus more on closing deals. Second, with its robust reporting and analytics tools, it provides an overview of the sales team's progress and eventually identifies areas for improvement. Finally, Nutshell integrates seamlessly with third-party apps. Some of these are Google Suite, Microsoft Office, Slack, and Zendesk, allowing businesses to centralize their operations.

    Despite these bulk features, some users still find Nutshell lacking in certain areas. It might not be fitted to their specific business needs. Thus, they may look for Nutshell alternatives available in the market. However, it should be noted that finding the right CRM software depends on specific business requirements and objectives. To learn more about Nutshell visit their official website here.

    What are the top limitations of Nutshell?

    Numerous businesses worldwide use Nutshell due to its popular sales automation and CRM software. Nevertheless, many users have encountered certain limitations that may compromise its effectiveness. We listed the top five limitations associated with the use of Nutshell:

    • Nutshell may not be supportive of high-volume pipelines. It can become overwhelmed and its performance can lag. It’s observed how it leads to severe disruptions in the smooth operation of business activities.
    • It’s clear how the software is relatively user-friendly. But, it does require a significant amount of setup and configuration time. Without a dedicated IT team, this could be hard for new users or small businesses.
    • Nutshell doesn't have the most extensive list of integrations. Organizations that use a diversity of tools might find it hard to connect Nutshell to their existing tech stack.
    • The mobile app gets criticized for its poor performance. It doesn’t measure up to the functionality of the desktop version. This considerably limits usability for team members who rely on mobile access.
    • Finally, it lacks the advanced reporting and analytics features found in some rival CRM solutions. This might restrict the depth of insights one can glean, which is key for data-driven decision making.

    Despite these limitations, Nutshell still holds merit for certain businesses. However, for those who face challenges with the platform, alternative solutions might offer better features and performance.

    What are the must-have features of a Nutshell alternative?

    In evaluating Nutshell alternatives for CRM (Customer Relationship Management) software, some key features have to be kept in mind. These platforms should not only match Nutshell's offerings. It should also provide additional benefits that cater to your specific business needs.

    • Customizability: The CRM software should allow you to tailor aspects like sales processes and lead qualification criteria. It should consider reporting structures according to your business objectives.
    • Integration Capabilities: The platform should support robust integration with other crucial business tools. These are email platforms, social media networks, and marketing automation tools.
    • Mobile Accessibility: Any good Nutshell alternative should offer a mobile CRM experience. This will enable your team to access customer data and update reports. It must carry out other tasks from any location, as well.

    Nutshell is well-regarded for its user-friendly interface. It boasts a wide range of features, too. However, every business has unique requirements. But take note, what proves beneficial for one might not necessarily work for another. Therefore, companies should prioritize a CRM platform's customizability and integration capabilities. Mobile accessibility while searching for a Nutshell alternative should be considered, too.

    All in all, the right Nutshell alternative will seamlessly fit within your existing business ecosystem. It should accommodate your unique sales processes. Also, your team should be provided with the flexibility to function efficiently from any location. When making your selection, freshwork's article provides in-depth insights about it. The content has comparisons of several CRM platforms, which can assist in making an informed decision.


    If you’re on the lookout for a reliable Nutshell alternative, you should consider Bonsai. Bonsai is a toolkit that comprehensively automates and simplifies tasks for service businesses. It makes sure they can concentrate on their expertise. So, whether you're managing proposals, contracts, invoices, or time tracking, Bonsai has got you covered. Let's explore then why Bonsai is considered a top Nutshell alternative.

    • Usability and Convenience: Bonsai is user-friendly even for non-tech-savvy users. Nobody can question that. Its dashboard is intuitive and features all the tools you need in an organized fashion. Bonsai also offers top-notch mobile apps. It lets you take your business with you wherever you go.
    • CRM Functionality: By using Bonsai’s effective CRM tool, service businesses can manage their relationships well. It allows systematic tracking of client communications, deals, and follow-ups. This feature brings all client information to one place. Therefore, simplifying your business operations.
    • Automated Invoicing: Unlike Nutshell, Bonsai offers an automated invoicing system. It’s where the payment cycle is streamlined. Once your work is done, an invoice is auto-generated.  It would be immediately sent to the client. This somehow reduces manual efforts and accelerates the lead-to-cash cycle.
    • Project Management: Bonsai lets you manage your projects efficiently. You can create tasks, set deadlines, and assign them to team members. You can also track its progress in real-time. Its system helps in organizing work and enhancing productivity.
    • Contract and Proposal Management: With Bonsai, you can generate and customize professional contracts and proposals in just a few clicks. The software also has built-in templates that can be customized to suit your brand. And with e-signature support, getting contracts signed becomes a breeze.

    Bonsai stands as a more modern alternative to Nutshell. It is brimming with features to improve and simplify each aspect of your service business operations. It would comprehensively manage your client relations and project timelines.  Contracts and invoices can be processed in an automated and user-friendly way. 

    Bonsai's features can completely fulfill your operational needs. Rather than jumping through hoops to handle your service business tasks, let Bonsai handle the logistics. While you, on the other hand, focus on delivering top-quality services to your customers.

    If you were searching for a Nutshell alternative, Bonsai is worth giving a try. It's not just a product, but a comprehensive solution designed to handle business tasks proficiently. Bonsai understands the service business realm. It has particularly curated its modern features to be a good fit for any service-based business looking for a reliable and efficient solution.


    Salesforce is a comprehensive customer relationship management (CRM) tool. It is known for its robustness and variety of functionalities.

    Best features:

    Salesforce offers an impressive suite of CRM tools and applications.

    • Excellent contact and lead management.
    • Rich mobile application with comprehensive features.
    • Extensive dashboard and reporting tools.
    • Chatbots and artificial intelligence capabilities.


    Even though Salesforce is feature-rich, some limitations are noticeable.

    • It can be complex and needs a learning curve.
    • The cost may not be suitable for startups or small businesses.

    Salesforce may not be the best fit for small businesses or those seeking budget-friendly CRM tools. Regarding pricing, there are four package levels available. It ranges from $25 per user per month to an enterprise level that requires quote-based pricing. 

    Reviews and ratings for Salesforce are generally positive. However, some users note that it may be less intuitive compared to simpler CRM platforms like Nutshell.


    Pipedrive is a user-friendly CRM designed to manage all your sales processes, unlike Nutshell.

    Best features:

    • Visual sales pipeline for easier deals tracking
    • Email sync with intuitive email templates
    • Integrated calling for personalized conversations
    • Powerful timetable view for planning and scheduling


    • No built-in analytics features
    • Limited customization options
    • Lacks advanced project management tools
    • Multi-currency support is not robust

    With these limitations, Pipedrive may not be suitable for companies needing advanced analytics or extensive project management features. When it comes to pricing, Pipedrive includes various plans. It ranges from $15 per month per user to $99 per month per user. 

    Reviews highlight its user-friendly interface but note occasional technical issues. However, Pipedrive maintains an average rating of 4.3 out of 5 stars on TrustRadius.


    If you need complete software for managing customer relationships, Zoho CRM it is. It has lots of helpful features to make business easier and boost productivity.

    Best features:

    • Effective lead management and conversion tracking. 
    • Extensive customization options for reports and dashboard. 
    • Automation of daily business activities. 
    • Integration with other Zoho products and external applications.


    Despite its advantages, certain constraints may affect its usability.

    • Limited marketing automation tools. 
    • UI can be a bit overwhelming for beginners. 

    Despite the best features, Zoho CRM might not be the best choice for startups. Especially those with limited budgets or businesses needing advanced marketing automation tools. 

    However, pricing options include a free version.  Paid plans start at $12 per user per month. 

    Reviews across various software review websites give Zoho CRM an average rating of 3.9 out of 5. Overall, users generally praise its wide range of features.


    Another well-regarded alternative is HubSpot CRM which is a web-based customer relationship management platform. It is known for its powerful toolset and user-friendly interface.


    HubSpot CRM stands out for its standout features:

    • Easy configuration and implementation
    • Comprehensive contact management
    • Integration with HubSpot’s marketing and sales modules
    • Powerful analytics and reporting tools


    Despite its strengths, HubSpot CRM has certain shortcomings:

    • Limited customization options
    • Starts slow and becomes sluggish with large datasets

    So, if you’re needing extensive customization or handling large amounts of data, then HubSpot CRM might not suit your organization. 

    The good thing is that the base version of HubSpot CRM is free. If you want additional features it will require you to purchase one of their paid tiers. 

    Positive reviews are up for HubSpot CRM. It gets an average rating of 4.3 out of 5 stars on platforms like G2.


    Find an in-depth comparison between HubSpot CRM and Nutshell in our blog's review section.


    For a widely utilized customer relationship management (CRM) software alternative, Freshsales would be a hit. It offers extensive features for businesses in various industries.

    Best Features:

    Freshsales offers top-notch functionalities.

    • Data-driven insights for better decision-making 
    • Suitable for businesses of all sizes
    • Advanced contact management
    • Artificial intelligence-based lead scoring


    Like any other software, Freshsales has its limitations.

    • Not as intuitive as other CRMs
    • Lacks some customization features

    With these drawbacks, Freshsales may not be the right fit for every business. You should look for other alternatives with highly customizable software. Especially if your teams prefer a simple, intuitive user interface. 

    Pricing for Freshsales varies, though.  If you’re interested, you can find more details on their official pricing page

    Reviews and ratings for Freshsales are generally positive. Its many users consider it a competent alternative to Nutshell. Therefore earned an average rating of 4.5 out of 5 stars on various review platforms.


    Insightly is a reliable CRM that offers tools for marketing, project management, and business insights.

    Best Features:

    Insightly's impressive array of functionalities enhances sales operations and customer engagement.

    • Integration with popular productivity apps
    • Advanced pipeline management system
    • Extensive automation features
    • Robust reporting capabilities


    Despite its robust features, Insightly has some constraints.

    • No free version available
    • The interface can be complicated for beginners

    Considering these drawbacks, Insightly might not be suitable for small businesses or organizations with tight budgets. It can be expensive compared to Nutshell. To check, Insightly is billed annually with its starting price at $29 per user per month. 

    Reviews and ratings on G2 give Insightly a rating of 3.9 out of 5. Users applaud its robust features but criticize its interface.


    Agile CRM offers sales, marketing, and service automation in a single platform. Thus, it makes it a good choice for a comprehensive CRM system.

    Best Features:

    Agile CRM provides a range of features for optimal business functioning. 

    • It offers complete sales enablement with features like contact management, telephony, appointment scheduling and project management. 
    • The CRM supports a number of marketing tasks such as email marketing, landing page builder, social media integrations, etc.
    • It also features robust service automation with helpdesk, ticketing and customer support.
    • Agile CRM boasts about advanced analytics and reporting tools.


    Despite these features, Agile CRM has identifiable limitations. 

    •  UI can be overwhelming and difficult to navigate for some users. 
    •  There are occasional glitches and slow updates.

    Agile CRM solutions may not suit high-scale corporations. With advanced requirements, they might find them limited. For its pricing, Agile CRM starts at $8.99 per user per month.  The good news is, it comes with a free version. 

    Reviews on G2 give Agile CRM an average rating of 4.1 out of 5. For users seeking more intuitive software, Bonsai could be a better fit.


    SugarCRM offers a comprehensive approach to managing business processes involving the customer base. 

    Best Features:

    • Deep customization options allowing the CRM to fit specifically into your business processes.
    • Automated case management features.
    • Revenue line item level opportunities for detailed forecasting.
    • Self-service portal that allows customers to access their information. 


    • Lack of built-in telephony. 
    • Some users find the reporting capabilities are not as robust as other platforms

    SugarCRM might not be suitable for small businesses. They might need a straightforward, ready-to-use solution with minimal customization which it lacks. 

    Pricing for SugarCRM starts from $52 per user per month. 

    Reviews on software review platforms like G2 give SugarCRM an average rating of 3.8 stars. While it's considered a dependable alternative to Nutshell, it's not the highest-rated option in the CRM market.


    Copper CRM emphasizes simplicity and integration with Google Workspace. 

    Best Features:

    • Deep integration with Google Workspace, allowing efficient workflow 
    • Automated data entry, saving you time and reducing errors
    • Lead and sales pipeline management capabilities 
    • Powerful reporting and analytics to guide business decisions


    • Limited customization options compared to some other CRMs
    • Lack of built-in dialer

    Copper CRM is not suitable for businesses not utilizing Google Workspace or Teams. It basically requires advanced email marketing tools. 

    Checking its price, it includes three tiers. Its basic plan starts at $25 per user per month. 

    Reviews commend its ease of use and integration with Google. However, some users mention limitations in customer support. G2 still rates it 4.1 out of 5 stars.

    Compared to Nutshell, Copper offers superior Google Workspace integration but lacks some customization options.

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