IT Support Invoice Template

Fully editable with custom branding and pre-written offering. Send and get paid online.

IT Support Invoice Template

Fully editable with custom branding and pre-written offering. Send and get paid online.

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First Name
Last Name
Acme LLC.
Client
First Name
Last Name
Corporation Corp.
First Name
Last Name
Acme LLC.
Client
First Name
Last Name
Corporation Corp.

IT Support Invoice Template

Fully editable with custom branding and pre-written offering. Send and get paid online.

IT Support Invoice Template

Fully editable with custom branding and pre-written offering. Send and get paid online.

Bonsai has helped create 1,023,928 documents and counting.

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Date: March 8th 2023


Between:

Coach:

First_name
Last_name
Acme LLC.
Client:

First_name
Last_name
Corporation Corp.

This Contract is between Client (the "Client") and Acme LLC, a California limited liability company (the "Coach").

The Contract is dated January 23, 2023.

1. WORK AND PAYMENT.

1.1 Project. The Client is hiring the Coach to develop a coaching relationship between the Client and Coach in order to cultivate the Client's personal, professional, or business goals and create a plan to achieve those goals through stimulating and creative interactions with the ultimate result of maximizing the Client's personal or professional potential.

1.2 Schedule. The Coach will begin work on February 1, 2023 and will continue until the work is completed. This Contract can be ended by either Client or Coach at any time, pursuant to the terms of Section 4, Term and Termination.

The Coach and Client will meet by video conference, 4 days per month for 2 hours.

1.3 Payment. The Client will pay the Coach an hourly rate of $150. Of this, the Client will pay the Coach $500.00 (USD) before work begins.

1.4 Expenses. The Client will reimburse the Coach's expenses. Expenses do not need to be pre-approved by the Client.

1.5 Invoices. The Coach will invoice the Client in accordance with the milestones in Section 1.3. The Client agrees to pay the amount owed within 15 days of receiving the invoice. Payment after that date will incur a late fee of 1.0% per month on the outstanding amount.

1.6 Support. The Coach will not be available by telephone, or email in between scheduled sessions.

2.DUTIES AND RESPONSIBILITIES.

- A coaching relationship is a partnership between two or more individuals or entities, like a teacher-student or coach-athlete relationship. Both the Client and Coach must uphold their obligations for the relationship to be successful.

- The Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Federation (ICF).

- The Client acknowledges and agrees that coaching is a comprehensive process that may explore different areas of the Client's life, including work, finances, health, and relationships.

- The Client is responsible for implementing the insights and techniques learned from the Coach.

3. REPRESENTATIONS.

3.1 Overview. This section contains important promises between the parties.

3.2 Authority To Sign. Each party promises to the other party that it has the authority to enter into this Contract and to perform all of its obligations under this Contract.

3.3 Coach Has Right To Give Client Work Product. The Coach promises that it owns the work product, that the Coach is able to give the work product to the Client, and that no other party will claim that it owns the work product. If the Coach uses employees or subcontractors, the Coach also promises that these employees and subcontractors have signed contracts with the Coach giving the Coach any rights that the employees or subcontractors have related to the Coach's background IP and work product.

3.4 Coach Will Comply With Laws. The Coach promises that the manner it does this job, its work product, and any background IP it uses comply with applicable U.S. and foreign laws and regulations.

3.5 Work Product Does Not Infringe. The Coach promises that its work product does not and will not infringe on someone else's intellectual property rights, that the Coach has the right to let the Client use the background IP, and that this Contract does not and will not violate any contract that the Coach has entered into or will enter into with someone else.

3.7 Client-Supplied Material Does Not Infringe. If the Client provides the Coach with material to incorporate into the work product, the Client promises that this material does not infringe on someone else's intellectual property rights.

4. TERM AND TERMINATION

This Contract is ongoing until it expires or the work is completed. Either party may end this Contract for any reason by sending an email or letter to the other party, informing the recipient that the sender is ending the Contract and that the Contract will end in 7 days. The Contract officially ends once that time has passed. The party that is ending the Contract must provide notice by taking the steps explained in Section 9.4. The Coach must immediately stop working as soon as it receives this notice unless the notice says otherwise.

If either party ends this Contract before the Contract automatically ends, the Client will pay the Contractor for the work done up until when the Contract ends. The following sections don't end even after the Contract ends: 3 (Representations); 6 (Confidential Information); 7 (Limitation of Liability); 8 (Indemnity); and 9 (General).

3. INDEPENDENT CONTRACTOR.

The Client is hiring the Coach as an independent contractor. The following statements accurately reflect their relationship:

- The Coach will use its own equipment, tools, and material to do the work.

- The Client will not control how the job is performed on a day-to-day basis. Rather, the Coach is responsible for determining when, where, and how it will carry out the work.

- The Client will not provide the Coach with any training.

- The Client and the Coach do not have a partnership or employer-employee relationship.

- The Coach cannot enter into contracts, make promises, or act on behalf of the Client.

- The Coach is not entitled to the Client's benefits (e.g., group insurance, retirement benefits, retirement plans, vacation days).

- The Coach is responsible for its own taxes.

- The Client will not withhold social security and Medicare taxes or make payments for disability insurance, unemployment insurance, or workers compensation for the Coach or any of the Coach's employees or subcontractors.

6. CONFIDENTIAL INFORMATION.

6.1 Overview. This Contract imposes special restrictions on how the Client and the Coach must handle confidential information. These obligations are explained in this section.

6.2 The Client's Confidential Information. While working for the Client, the Coach may come across, or be given, Client information that is confidential. This is information like customer lists, business strategies, research & development notes, statistics about a website, and other information that is private. The Coach promises to treat this information as if it is the Coach's own confidential information. The Coach may use this information to do its job under this Contract, but not for anything else. For example, if the Client lets the Coach use a customer list to send out a newsletter, the Coach cannot use those email addresses for any other purpose. The one exception to this is if the Client gives the Coach written permission to use the information for another purpose, the Coach may use the information for that purpose, as well. When this Contract ends, the Coach must give back or destroy all confidential information, and confirm that it has done so. The Coach promises that it will not share confidential information with a third party, unless the Client gives the Coach written permission first. The Coach must continue to follow these obligations, even after the Contract ends. The Coach's responsibilities only stop if the Coach can show any of the following: (i) that the information was already public when the Coach came across it; (ii) the information became public after the Coach came across it, but not because of anything the Coach did or didn't do; (iii) the Coach already knew the information when the Coach came across it and the Coach didn't have any obligation to keep it secret; (iv) a third party provided the Coach with the information without requiring that the Coach keep it a secret; or (v) the Coach created the information on its own, without using anything belonging to the Client.

6.3 Third-Party Confidential Information. It's possible the Client and the Coach each have access to confidential information that belongs to third parties. The Client and the Coach each promise that it will not share with the other party confidential information that belongs to third parties, unless it is allowed to do so. If the Client or the Coach is allowed to share confidential information with the other party and does so, the sharing party promises to tell the other party in writing of any special restrictions regarding that information.

7. LIMITATION OF LIABILITY.

Neither party is liable for breach-of-contract damages that the breaching party could not reasonably have foreseen when it entered this Contract.

8. INDEMNITY.

8.1 Overview. This section transfers certain risks between the parties if a third party sues or goes after the Client or the Coach or both. For example, if the Client gets sued for something that the Coach did, then the Coach may promise to come to the Client's defense or to reimburse the Client for any losses.

8.2 Client Indemnity. In this Contract, the Coach agrees to indemnify the Client (and its affiliates and their directors, officers, employees, and agents) from and against all liabilities, losses, damages, and expenses (including reasonable attorneys' fees) related to a third-party claim or proceeding arising out of: (i) the work the Coach has done under this Contract; (ii) a breach by the Coach of its obligations under this Contract; or (iii) a breach by the Coach of the promises it is making in Section 3 (Representations).

8.3 Coach Indemnity. In this Contract, the Client agrees to indemnify the Coach (and its affiliates and their directors, officers, employees, and agents) from and against liabilities, losses, damages, and expenses (including reasonable attorneys' fees) related to a third-party claim or proceeding arising out of a breach by the Client of its obligations under this Contract.

9. GENERAL.

9.1 Assignment​. This Contract applies only to the Client and the Coach. Neither the Client nor the Coach can assign its rights or delegate its obligations under this Contract to a third-party (other than by will or intestate), without first receiving the other's written permission.

9.2 Arbitration. As the exclusive means of initiating adversarial proceedings to resolve any dispute arising under this Contract, a party may demand that the dispute be resolved by arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules.

9.3 Modification; Waiver. To change anything in this Contract, the Client and the Coach must agree to that change in writing and sign a document showing their contract. Neither party can waive its rights under this Contract or release the other party from its obligations under this Contract, unless the waiving party acknowledges it is doing so in writing and signs a document that says so.

9.4. Noticies.

(a) Over the course of this Contract, one party may need to send a notice to the other party. For the notice to be valid, it must be in writing and delivered in one of the following ways: personal delivery, email, or certified or registered mail (postage prepaid, return receipt requested). The notice must be delivered to the party's address listed at the end of this Contract or to another address that the party has provided in writing as an appropriate address to receive notice.

(b) The timing of when a notice is received can be very important. To avoid confusion, a valid notice is considered received as follows: (i) if delivered personally, it is considered received immediately; (ii) if delivered by email, it is considered received upon acknowledgement of receipt; (iii) if delivered by registered or certified mail (postage prepaid, return receipt requested), it is considered received upon receipt as indicated by the date on the signed receipt. If a party refuses to accept notice or if notice cannot be delivered because of a change in address for which no notice was given, then it is considered received when the notice is rejected or unable to be delivered. If the notice is received after 5:00pm on a business day at the location specified in the address for that party, or on a day that is not a business day, then the notice is considered received at 9:00am on the next business day.

9.5 Severability. This section deals with what happens if a portion of the Contract is found to be unenforceable. If that's the case, the unenforceable portion will be changed to the minimum extent necessary to make it enforceable, unless that change is not permitted by law, in which case the portion will be disregarded. If any portion of the Contract is changed or disregarded because it is unenforceable, the rest of the Contract is still enforceable.

9.6 Signatures. The Client and the Coach must sign this document using Bonsai's e-signing system. These electronic signatures count as originals for all purposes.

9.7 Governing Law. The validity, interpretation, construction and performance of this document shall be governed by the laws of the United States of America.

9.8 Entire Contract. This Contract represents the parties' final and complete understanding of this job and the subject matter discussed in this Contract. This Contract supersedes all other contracts (both written and oral) between the parties.

THE PARTIES HERETO AGREE TO THE FOREGOING AS EVIDENCED BY THEIR SIGNATURES BELOW.

Coach

First_name
Last_name
Acme LLC.
Client

First_name
Last_name
Corporation Corp.
Table of contents

You spend so much time and put in a lot of effort to make sure every project is a success. Your IT support service is valuable to every client, and when it's time to get paid, you want your invoices to reflect all of your hard work as well. But creating professional invoices is not always a walk in the park. You probably won't have the time after each job to write and proofread the invoice before it is sent out. Luckily, you don't have to.

Many professionals nowadays have their own IT support invoice template to easily fill in the client-specific information and send out perfect invoices every single time. Want to create yours? Let's go over the vital elements you must include to make sure all the important information is always covered and reduce the risk of errors.

Note: Step up your invoicing process using Bosai's all-in-one product suite. Our administrative tools are designed to help you save time and get paid faster for your valuable IT support work. From accounting to invoicing and everything in between, we have just what your small business needs to grow!

Essential Elements of an IT Support Invoice Template

When creating y0ur IT support invoice template remember all the charges and payment instructions must be covered in a simple way so your clients understand exactly what they are paying for. You also want to ensure all business-related information is always in place so your accounting records are ready for a smooth tax season. Here are the elements your invoice template must cover.

Business Information

Start your IT support invoice template with a section for your business name (or your full name) and contact details such as phone number, email address, website, and street address. You can also add a few lines to mention any special certifications or services you offer like 24/7 online support, database maintenance, computer security, file recovery etc.

For more professional invoices include your IT company logo, industry-related imagery, registered trademarks or other branding elements that can make your invoice easily recognizable for your customers.

Customer Information

Next, add a section for your customer's information. Start with their full name (or company name), phone number, billing address and email to easily send digital invoices. When providing services to large companies remember you must address the invoice to the right person (whoever is in charge of the accounts payable department) to avoid delays in payments or misplaced invoices.

Invoice Number and Date

It's important to assign a unique invoice number to help you keep your paperwork well organized and easily refer back to the invoice in case of refunds or clarifications needed. Plus some of your clients might return unnumbered invoices as they also may need to keep clean accounting records. You must also add the invoice date (when it was sent, not generated), which you will can use to determine the payment due date and apply the corresponding late fees.

Services Provided

Make sure your IT support invoice template has enough space for a detailed list of all the services provided (help desk support, debugging, etc...) plus a short description of each, flat rate per service and total price. If you work on an hourly basis, specify the amount of hours spent on each task, the hourly rate and the total cost (for added transparency, attach an hourly timesheet). Any extra charges for travel costs or products sold must be detailed separately along with a description.

Totals

When providing the total amount due you need to separately specify the subtotal (cost of services before taxes), then add the applicable taxes, and then list the final amount to pay. If you're giving a discount for a recurring client, referrals or high-volume work, use this section to highlight it. Make sure to subtract the discounted amount from the subtotal before you factor in the sales tax, and provide a short description so your clients can easily identify the reason for the discount.

Payment Details

Pay close attention to the payment section of your IT support invoice template as having the right information is vital to getting paid promptly. First, make sure you provide all the payment methods you accept such as checks, cash, ACH transfers, debit/credit cards, and online payments like Apple Pay, Stripe or PayPal. Don't forget to include the corresponding account numbers, account holder's name and payment links.

Next, you want to disclose your payment terms including the invoice due date, applicable fees for late payments, any payment arrangements you offer and discounts available for early payments. Make all the payment instructions clear and easy to understand for your client.

Invoice Notes

Lastly, include a small section at the bottom of your IT support services invoice template to leave a personal note or a thank you message for your customers. By letting them know how much you appreciate their business you can strengthen your relationship with them which may lead to more work in the future. You could also advertise yourself a bit by mentioning new services available, future promotions or even asking for online reviews and referrals.

Use Our Free IT Support Services Invoice Template

If you don't have spare time to create your own IT support service invoice template, skip the headache and download Bonsai's free invoice template, especially designed for your IT support business. You can fully customize every aspect of the invoice template to fit your needs and save it in your preferred file format (google docs, excel, to create unlimited invoices with minimal effort.

Our IT support invoice template makes it easy for you to professionally bill your clients and get paid faster by integrating multiple payment options. You can also link your business bank account to have instant access to your funds every time an invoice gets paid online. If you want even more efficiency use our complete invoicing software, to automatically send your IT support invoices, payment reminders, apply late fees and get read receipts. Start today, we've got your back!

Frequently Asked Questions
Questions about this template.

Are there free templates for IT support invoices?

Yes, Bonsai has free templates IT support contractors can use to send billing requests. Simply add your business information, client info, business logo, contact details, invoice number, issuance date, due date, and payment cost.

Does Word have a free invoice template?

Microsoft Words lets you create invoices from scratch or download pre-made ones. However, the billing software from Bonsai is far better. Simply add your logo and the necessary information, then email the invoice.

What is the best free invoice template?

Free invoice templates from Bonsai are the finest for sending clients polished billing requests. Our invoicing software enables you to automate the entire process by sending partial payment requests, setting up regular payments, and more.