Customers need to know all your freelance payment terms as early as possible. Do not proceed with the work until you explain the terms to all your clients. According to Human Resource Management, customers are worth listening to almost all the time. Today's customer has several platforms that he can use to make your life unbearable. He has tools such as social media sites where he can share information regarding your business that tarnishes your name and leads to huge financial losses. Therefore, spend time clarifying payment terms.
Any customer you come across today already knows what he wants. The only challenge he has is finding the time to do the job he wants to assign to you. He also probably doesn't have the right skills or experience needed to do a good job; hence, the reason he relies on you. A customer should never have to second guess what you mean by some of the terms. The terms should be clear and written down. Avoid trying to clarify terms over the phone; as such conversations are impossible to record. Emails can act as references in case the client needs further clarification.
Do not forget that today's customer is more empowered. He has more buying power than the previous generations. Clarifying the terms shows your willingness to listen to your clients. It also shows that you're concerned. Clarifying such terms helps you to know what the customer wants. According to Harvard Business Review, a good business person knows what his clients want before they do. It's not good business practice to ignore your customers. The market is full of many suppliers and your clients would not think twice about leaving if they feel ignored.
The biggest goal of running a business is to see it grow and outlive the owner. You should do whatever it takes to avoid running your business aground. One way of doing this is by listening to your customers, which you can do by clarifying the freelance payment terms to them. Ask the customers for feedback, which is essential for any business that wants to improve. Asking for feedback is wrong if you don't intend to act on it. The feedback from your customers could help you discover what your competitors are doing.
Therefore, clarify freelance payment terms to all your customers. Avoid waiting until the last minute to clarify such crucial issues. Whether the client pays or not depends on the understanding he has on the payment terms. Lack of clarify and understanding does not affect the client – it affects you. Clarifying such matters to the customers makes them feel valued. Forming such habits shows the customer that your business is focused on him. Such a habit makes customers feel an important cog in taking the business to the promised land.